How to evaluate a board effectively, the procedure for the evaluation, guidelines for compiling the data and how to build a strong board.

The major roles and responsibilities of the director as well as some areas of possible liability that should be avoided.

Creating effective customer satisfaction surveys through a detailed statement of objectives, project scope, methodology and analyzing the results.

How to organize an overall customer base into groups with similar values and/or habits.

A reference table that provides a quick guide to common parliamentary motions.

A crash course in parliamentary procedure according to Robert's Rules of Order.

The importance in the difference in roughness of different types of lumber used in window pane manufacturing and the role that plays in substrate coating.

An explanation of the different types of decision making and how to approach those situations in a board room.